Position:                    Front Desk Receptionist

Reports To:               Front Desk Coordinator

Status:                        Part Time Class 2      

FLSA Classification: Non-Exempt

IMRF:                          Non-Eligible

General Statement of Position:

The position is responsible greeting the public and answering questions, processing registrations, memberships and facility reservations, answering phones and handling money transactions.

Qualifications:

Outgoing and friendly with excellent communication skills and strong organizational skills.Team oriented and exceptional customer relations skills. Ability to work a varied and flexible schedule including evenings and weekends is required.

Representative Essential Job Functions:

• Maintains a positive community image for the District.
• Strives to maintain a positive environment among the District’s organizational divisions.
• Actively supports the Safety Policy and the District’s established loss control program including training, safety rules, and developing ideas for the prevention of incidents, while providing a safe environment for Park District staff members and patrons.
• Works to insure a safe environment for District program  participants and visitors.
• Provides customer service at Arrowhead Community Center and Heritage Crossing Field House.
• Processes program registrations
• Processes facility reservations and bookings
• Processes memberships for TAC and Dimensions Fitness Center
• Schedules racquetball reservations
• Answers phones
• Demonstrates knowledge of program and service guide with an understanding of Park District activities and facilities. 

Representative Marginal Job Functions:

• Assist with information exchange from customers to supervisors.

• Assist in handling new inventory shipments.
• Excellent customer service.
• Show computer literacy.
• Perform other duties relating to the position as directed, delegated, or as may be necessary.

Position Considerations:

• Must have ability to deal with people under stressful situations
• Will be expected to display initiative when working within area of responsibilities.
• Must have ability to respond quickly and accurately to public
• May be required to work during extreme weather conditions
• Will be required to work evenings and weekends
• Must have ability to read, write and organize materials
• Must have good safety awareness.
• Must be able to resolve conflicts fairly and exercise good judgment
• Must be over 18 years of age.